Return & Refund Policy
This Return & Refund Policy explains how refunds and returns apply to free and paid digital products and services offered on esevaa.com.
1. Free Tools and Free Digital Content
All:
- Free tools
- Free calculators
- Free digital resources
are provided at no cost, therefore:
- No refunds apply to free services
- Free content is not eligible for return or exchange
2. Paid Digital Products and Services
Paid offerings on esevaa.com may include:
- Downloadable digital files
- Online tools or services
- Subscriptions
Due to their digital nature:
- Once a digital product/service is delivered, activated, or accessed, it cannot be cancelled
- Refunds are generally not provided after purchase
- Digital products are non-returnable and non-exchangeable
3. Special Refund Circumstances
Refunds may be considered in limited situations, such as:
Eligibility window: Please contact us within 48 hours of payment for technical/access issues, and within 24 hours for duplicate/incorrect payments.
- Product not delivered
- Technical issues preventing access to the service
- Duplicate or incorrect payment
All refund requests are reviewed case-by-case, and the decision of esevaa.com shall be final.
4. Refund Request Process
Where applicable, refund requests:
- Send your request within the eligibility window mentioned above
- Contact us via the Contact Us page or email: dkcomputer@esevaa.com
- Include: Order ID / Payment ID, your name, email, phone (optional), product/service name, and a short description of the issue
- If the issue is technical, attach screenshots or error details (if available)
5. Refund Processing Time
If a refund is approved:
- Refunds are processed to the original payment method only
- Once approved, refunds are typically processed within 5–7 business days
- In some cases, banks/wallets may take additional time to reflect the amount after processing
6. Misuse and Abuse
If a user is found to:
- Misuse free or paid services
- Attempt to abuse the refund policy
eSevaa.com reserves the right to:
- Deny refunds
- Suspend or restrict access to services
7. Changes to This Policy
eSevaa.com reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page.
8. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us through the Contact Us page or email us at dkcomputer@esevaa.com.